Carbucks

Carbucks Protect is a wear and tear service contract that covers specific wear-and-tear repairs or replacements for your vehicle’s key fobs, windscreen wiper blades, 12V battery, tyres, and braking systems.

No, Carbucks Protect is not an insurance product. It provides repairs and replacements for certain vehicle components but does not replace the need for traditional car insurance.

Eligible vehicles must be roadworthy, registered, weigh less than 3.5 tonnes, and be no older than seven years from their first registration date. Certain vehicle types, such as electric cars, motorcycles, and commercial vehicles, are excluded.

You can purchase it at the time of buying a new or used vehicle from a registered franchised dealer or within 30 days of taking delivery of the vehicle.

The plan lasts for 36 months.

The contract includes repair or replacement of key fobs, windscreen wiper blade replacement, 12V battery replacement, tyre repair/replacement, and brake pad or system replacement.

Yes, each service type has specific limits. For example, you can make up to 4 key fob service requests and 6 tyre repairs over the contract period.

Each service request is capped at $1,000. Costs exceeding this amount must be paid by you directly to the service provider.

No, services are only available within the period of the contract.

Additional services can still be organised, but you will need to cover the full cost directly with the service provider.

Services do not cover damages caused by negligence, misuse, motor vehicle accidents, or incidents that occurred before the contract started.

No, vehicles used for hire, rideshare, delivery services, or other commercial purposes are not eligible.

No, damage to any window is not covered under the contract.

Services are typically conducted at the Home Dealership displayed in your Carbucks App. Check Carbucks Concierge for specific details.

There is a one-time payment for the 36-month period of the contract. Your dealer will inform you of the fee at the time of purchase.

Yes, a pro-rata refund is available if no services have been used. If you cancel within 14 days and no services have been used, you are eligible for a full refund.

No, the contract requires a one-time upfront payment.

No, contracts cannot be transferred to a different vehicle. However, you may transfer it to the new owner of your current vehicle (subject to approval).

You can call the Carbucks Concierge 24/7. Ensure you have your contract number and vehicle details ready.

Contact Carbucks Concierge immediately to update your information and ensure your contract remains valid.

Carbucks Rewards is a three-year program that provides exclusive automotive benefits including the Carbucks App, 24/7 Health Monitoring, VIP Concierge, access to a curated Marketplace, and free vehicle repair benefits. *

Glad you asked! I have the following qualifications:

• Bachelor in Sport Science
• Certificate in Personal Training

Ensures continuous monitoring of your vehicle’s health and performance.

VIP Concierge gives you personalised 24/7 support for tasks such as booking vehicle service, answering general enquiries about the Carbucks app, and managing work order repairs quickly and efficiently.

It’s a network of over 1,500 trusted merchants where every purchase with any of our Marketplace partners can earn you real cashback which can be deposited into your bank account.

Simply link your credit or debit card to your Carbucks App, and when you pay for you purchase with your linked card at any of our participating Marketplace partners, you’ll earn the merchant’s cashback reward as advertised in the Carbucks App.

The program includes free windscreen repair for chips (up to 2.5 cm) and free tyre puncture repairs (up to 6mm puncture in the tread area). *

Members are eligible for one front windscreen repair, with damage up to 2.5 cm in diameter, valued up to $125. *

The benefit covers two separate tyre puncture repairs for damage in the tread area, with each repair valued up to $50. *

Repairs are provided at no charge up to the defined benefit limits. Any costs above the maximum benefit will be the member’s responsibility. *

All repairs must be performed at an approved Carbucks service provider or an authorized service centre designated by Carbucks.

The benefits are available only for vehicles that are roadworthy, legally registered, and meet specific eligibility criteria like Gross Vehicle Mass not exceeding 3.5 tonnes.

Yes. Vehicles used for farming, motorsport, rideshare, courier services, and certain vehicle types (e.g., motorcycles, buses, motorhomes) are excluded.

Members need to submit a work order repair request via the Carbucks App, after which approved service providers will perform the repair under the benefit’s terms. *

Carbucks Rewards covers costs up to the benefit limit ($125 for windscreen repair and $50 per tyre repair). Any additional cost must be paid by the consumer. *